Product related questions

Write an email to sales@concentriq.co.uk with your order ID and send some photos of the product showing the damage. We will then contact you and arrange an exchange.
If there is a minor dent or crease on the box, there is probably no problem with the product. However, if you see any damage to the box that makes it possible that the product may have been damaged, do not take it over. Post a report with the courier about the damaged package, take some photos of it and send it to us.
Yes. All Iris Ohyama household or small appliances are warranted for 2 years in the event of a defect. In this case, the customer must return the defective product to us so that we can replace it if it can no longer be repaired. The Warranty does not cover cases of breakage or damage due to the fault of the customer.
While we try to make sure everyone gets what they ordered, unfortunately, tens of thousands of products and thousands of orders a month can sometimes slip into error. Write an email to our sales@concentriq.co.uk address giving your order ID and write what you received instead. We will do the exchange.
If you have received the product in your order, but would like to exchange it for something else, please email sales@concentriq.co.uk with your order ID and write which product you would like to exchange for. It is important to write the article number of the products, you will find this on the product page in the webshop, so that misunderstandings can be avoided. You will then need to deliver the product to our office, this can be done by post or courier. In this case, the postage for the return and the second shipment must be borne by you, because it is not our fault that the product must be replaced.
We may have new products for which the English operating instructions have not yet been prepared or the product you have ordered. Don’t be scared if the product already has an instruction manual, but the order we sent it doesn’t already include this, we can send the instruction manual to you immediately electronically. In this case, email sales@concentriq.co.uk.

Delivery issues

No. We ship orders within a business day that contain only products that are in stock with us and we receive the order by noon. Delivery time is subject to the delivery address location.
We count working days from Monday to Friday, unless the holiday falls on a weekday due to some holiday or other reason. So if you order something on a Friday, you won’t receive it on a Saturday, but no earlier than the next business day, i.e. Monday.
If the product is in the manufacturer’s warehouse (in 99% of cases), we can send the package within 10 working days. In rare cases, our inventory information is incorrect, in which case we will notify you immediately by phone or email.
If all the products in the order are in stock, we can only assemble, pack and deliver the products ordered until noon that afternoon to the courier service, who will deliver it the next working day.
It’s almost certainly because you also ordered a product that we need to get, so we haven’t been able to launch the package yet. The easiest way is to choose one that is in stock instead of such product (s) or just delete them from your order. No need to worry, we will notify you in all such cases.
After ordering, we will send you a confirmation notifying you if there may be a product shortage in our warehouse.
If you have indicated home delivery when placing your order, In-country logistics will deliver the package in Nigeria and DHL or UPS abroad.
Sometime during the day during business hours, i.e. between 8am and 5pm. Unfortunately, we cannot say more than this, we have no influence on the courier as to when it will arrive. Your arrival depends on your itinerary that day.
First, it will try to call you at the phone number you provided when ordering. If you manage to reach it, they can talk about when to come back. It is important that if you still cannot stay at the specified address all day, pick up the phone or call the courier back. If they fail to speak, the courier will leave a notice with his phone number so he can call and arrange for him to re-deliver the package.
The package can be picked up from the morning of the day after dispatch at the parcel point you have indicated.

Questions about order modifications

If we have not yet handed it over to the courier service, we can make changes to the package. It’s usually still time until noon, but the sooner you notify us, the easier it will be for us to change your order.

Basically, you can email us at sales@concentriq.co.uk. This will speed up our work and minimize any mistakes.

Write an email to sales@concentriq.co.uk with your order ID and write which product you would like to add to your order. To avoid misunderstandings, also enter the article number of the product, which can be found on the product page in the webshop.
Write an email to sales@concentriq.co.uk with your order ID and write which product you want to remove from your order. To avoid misunderstandings, also enter the article number of the product, which can be found on the product page in the webshop. Please note that the total amount of the order must reach the minimum amount of NGN 10,000. If you do not achieve this with the removed product, you will need to choose something else so that we can ship the package.

Questions about order cancellations

Write an email to sales@concentriq.co.uk with your order ID and write that you would cancel your order. If we have not yet handed it over to the courier service, we will simply cancel the order from our system.
First, write an email to sales@concentriq.co.uk with your order ID and write that you would cancel your order. Also enter your bank account number to which we can transfer the final amount of your order.
No problem, return the package and as soon as you arrive (and did not use the products), we will refund the purchase price. It is important that you write an email to sales@concentriq.co.uk in which you provide your order ID and write that you cancel your purchase, return the package to our address and write your bank account number to which we can refund the purchase price of your order. This will speed up our work and minimize any mistakes.